Changelog

Agents now expose the live operations layer through API-backed surfaces. Teams can stream live transcript updates, intervene in an active call, query analytics, and save shared dashboard views across their voice-agent fleet.

Live transcripts and take-over

Live transcript streaming gives operators a current view of an in-progress conversation. Take-over actions let the right person step into a call to speak or end it when a situation needs human control.

Those actions are permission-gated independently: listening, taking over, and ending a call are separate permissions, so a workspace can grant each person the minimum role they need.

Analytics and saved dashboards

The analytics API adds a typed query layer over dimensions and time windows. Saved dashboards sit on top of it, so teams can build the views they use — call volume by agent, outcome trends, usage by workflow, or operational exceptions worth watching.

The console uses the same API shapes, and the server owns every permission check.