Voice Agent Knowledge Base
Agents is in beta. Shapes on /v1/agents/* may change before general availability.
A knowledge base lets an agent answer from your own content instead of relying on the base model alone. You create a knowledge base, add documents, and attach it to an agent, which then retrieves relevant passages during a call.
Add your content
Add documents to the knowledge base from the console or the API. See Upload documents and Import from a URL for the full ingestion options.
How the agent uses it
Once a knowledge base is attached to an agent, the agent retrieves relevant passages during a conversation and grounds its answer in them. That keeps replies aligned with your own documentation rather than the model’s general knowledge. See Knowledge base concepts for how attachment and retrieval work.