Agents
An agent is one configured voice persona — prompt, voice, language, knowledge, and where it can be reached
An agent is one configured voice persona: a prompt that shapes how it behaves, a voice callers hear, a language, optionally a knowledge base, and one or more places it can be reached — a phone number, a web widget, or both.
Have as many agents as you need. Most teams start with one and split as use cases diverge — an inbound triage agent, an outbound follow-up agent, a sales-lead qualifier.
The agent detail page
Opening an agent shows three tabs:
Name, first message, system prompt, voice, and language.
The knowledge bases attached to this agent.
The embed snippet and on-site widget customization — style, theme, avatar, colors, copy.
Two actions sit in the top-right:
- Preview — open a live in-browser conversation with the agent. Use it every time you change the prompt.
- More actions (•••) — copy a shareable link, place a test call, copy the agent ID, duplicate, or delete. The same menu is on each Agents-list row (minus the test call).