Organize with folders

A knowledge base can hold a lot of documents. Folders group them so the list doesn’t become a sea of file names.

Open a knowledge base, then click New folder in the action bar (beside Upload file, Add URL, and Create Text). Folders can nest, so you can build a shallow tree that matches how you think about the content.

Move documents

Select one or more documents and choose Move to folder. Moving to Root takes a document back out of any folder — a document lives in exactly one folder at a time.

Delete a folder

Deleting a folder doesn’t delete its documents — they move back to Root. You’ll see a confirmation noting the contents first.